RETURN AND EXCHANGE

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We hope you love your purchase, but if something isn't right, we're here to help.

Eligibility: 

– Returns or exchanges accepted within 7 days of delivery  
– Products must be unused, with tags, and in original packaging  

- Accessories such as swaddles, innerwear, diapers,  etc are not eligible for return/exchange

– Not eligible:  Made-to-Order, Personalised, Clearance Sale items  

Products marked under clearance will remain final sale.

Products purchased under the Buy 2 & Save / Buy 3 & Save offers are not eligible for return. Exchanges will only be accepted in cases of manufacturing defects or size issues. If the requested size or colour is unavailable, store credit will be issued.

Refund Options:
We offer both “Refund to original payment method” and “Store Credit” as options. 

For COD orders the refund amount will be as store credit only.

– Store Credit: Issued after your return is delivered back to us . Validity:3 months
– Original Payment Method: Refund initiated post quality check (refunds can take upto 15 working days)

 Note: A ₹100 shipping & restocking fee is deducted for refunds to original payment mode

Cod/Partial Cod charges are non refundable.

 

Exchanges:
– Exchange is free for size or product once per order  
– If your requested item is unavailable, you’ll receive store credit.

 

How to Initiate a Return or Exchange:

To initiate your Return/Exchange please 
email: parentreeorganics@gmail.com

 

Pickup & Processing:  
– Reverse pickup arranged within 2–3 business days 
- Incase of multiple failed attempts due to unavailability, you will be expected to ship the package back to us.
– In rare cases, you may be asked to self-ship; reimbursement of ₹100 will be provided

 

Promotional Offer Adjustment policy:  

In the event that products are purchased under a promotional or bundled pricing offer (including, but not limited to, multi-buy offers such as “Buy 2” or “Buy 3” discounts), and the customer elects to return one or more items from such order, the original promotional pricing shall no longer apply.

The retained items will be re-priced at their prevailing standard individual selling price, and the refund amount will be calculated after adjusting for such revised pricing.